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Achieve a common language and vision across the organisation on the customer experience and outcomes across all teams to guide all customer teams in their future roadmaps.
#DesignStrategy
Customer-led continuous improvement of the student portal to address user pain points and reduce admin strain.
#UXDesign #Research
Confidence to continue service blueprint
Understanding user journey, frontstage and backstage processes, supporting systems and data flow to guide experience enhancement and reduce student withdrawals.
#ServiceDesign
Agile design and test of an app
From blank canvas to app store in 10 sprints. Agile working masterclass.
#UXDesign
County Court of Victoria: Audience-centred redesign
Turning a CRM upgrade into a digital transformation journey.
#InformationArchitecture #Research UXDesign
HCD-basedHCD-based CRM upgrade CRM upgrade
Understanding the emotional experience of a loan application. Challenging assumptions through research.
#ServiceDesign
SaaS operational efficiency through UX
Using UX to enhance the operational efficiency of a CRM system, improve platform stability, and elevate user experience.
#UXReseach #UXDesign
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